Mystic

Mystic is an open source trouble ticket system written in ruby on rails(RoR). It is designed to be fast, flexible and customizable. It also provides a simple, easy to use interface that's quite intuitive. Tickets are used for several purposes, from internal project management, customer support/troubleshooting, reminders, and much more.

• Homepage: http://hulihanapplications.com/projects/mystic